General Patient Information
Complaints
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice please make an appointment to see our Practice Manager, or download and complete a complaints form (see link below).
We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
Our complaints system meets national criteria.
NHS Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
- Telephone: 0808 196 8861
- Email: PatientServices@staffsstoke.icb.nhs.uk
Veteran Friendly Accredited GP Practice
We are a Veteran Friendly Accredited GP Practice. This means we have a dedicated Clinician who has a specialist knowledge of service related health conditions and veteran specific health services. This is important in helping Veterans to get the best care and treatment.
If you are ex forces, please let your GP know to help ensure you are getting the best possible care.
Dementia Friendly Practice
Brereton Surgery has signed up to become dementia friendly. We will be working with Alzheimer’s Society during the coming year and our staff will be participating in General Practice specific dementia awareness sessions. We will also be carrying out an assessment of how dementia friendly we are and take steps to improve areas that need attention.
We welcome any feedback about how we are doing from patients, families and carers.
Included here are some useful contacts and links for support or advice if you are living with dementia or caring for someone with dementia.
- Alzheimer’s Society and Dementia Care Organisations
- National Dementia Helpline: 0300 222 11 22
GP Net Earnings
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in this practice in the last full financial year (2020 to 2021) was £138,472 before Tax and National insurance. This is for 2 full time contractor GPs, zero full time salaried GP, zero part time salaried GP and zero locum GP who worked in the practice for more than six months.