Practice Polices and Service Information

It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. We have an established Carer's policy and information for carers is available in the waiting area and from the Patient Services (Reception desk). Please also see our Carer Information page.

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager. 

“To improve the health, well-being and lives of those we care for”

All patients are responsible for keeping their appointments and notifying the practice if they change their name, address, and telephone number etc. See tell us about a change of contact details for further information.

This is a Statement of Purpose for Brereton Surgery which sets out the following information:

• The full name of the service provider and of any registered manager together with their business address, telephone number, and where available electronic mail addresses
• The legal status of the service provider
• Details of the locations at which the services provided for the purposes of the regulated activity carried on     
• Our aims and objectives in carrying on the regulated activity;
• The kinds of services provided for the purpose of carrying on of the regulated activity
• The range of service users’ needs which those services are intended to meet.

The name of the service provider is Brereton Surgery, 88 Main Road, Rugeley, Staffs, WS15 1DU

Telephone Number 01889 575560

Email Address brereton.surgery@remove-this.nhs.net

Care Quality Commission (CQC) Registered Manager is Dr N Davies

Practice Manager is Mrs Louise Pike

Brereton Surgery is a General Practice Partnership providing General Medical Services, and the following are partners:

• Dr N Davies
• Dr S Gunda

The addresses at which the service is provided for the purposes of the regulated activity are carried out at:

Brereton Surgery, 88 Main Road, Rugeley, staffs, WS15 1DU.

To work in partnership with our patients and staff to provide the best Primary Care services possible working within local and national governance, guidance and regulations.

Aims and Objectives

• To provide high quality, safe, professional Primary Health Care General Practice services to our patients
• To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients
• To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care
• To be a learning organisation that continually improves what we are able to offer patients
• To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control
• To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients
• To encourage our patients to communicate with us by joining our Patient Group, talking to us, participating in surveys, and feeding back and on the services that we offer
• To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently
• To take care of our staff, offering them support to do their jobs and to protect them against abuse
• Have a zero tolerance of all forms of abuse.
• To provide our patients and staff with an environment which is safe and friendly
• To operate on a financially sound basis.

All practices, in line with government guidelines, have a 'Zero Tolerance to Violence' policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.